Please check out our common questions and general support options below! For any other questions or if you need to talk to a support representative, shoot an email to orders@microdesigns.com and we’ll get back to you in 1 business day.
Make sure to include your Order ID and contact us from the same email you used to place your order — it helps us help you faster!
What’s your refund policy?
If your order hasn’t shipped yet, we’re happy to issue a refund — just reach out. Refunds typically take 3-5 business days to return.
If it’s already on the way or delivered, unfortunately all sales are final.
That said, if something’s wrong with your order, email us and we’ll make it right.
I typed the wrong address — can I fix it?
If your order hasn’t shipped yet, yes — email us at orders@microdesigns.com with your Order ID and new address ASAP. Once a shipping label is created, we can’t guarantee changes, but we’ll try our best to accommodate your request.
Can I change my address after my order has shipped?
No - we are unable to edit or make changes to the shipping address once a shipping label has been created for an order.
You will need to contact your local courier to redirect your package once they receive it.
How can I pay?
We accept Visa, Mastercard, American Express, Discover, Diner's Club, JCB, Bancontact, iDEAL, Maestro, UnionPay, Apple Pay, Google Pay, Shop Pay and PayPal.
If you are having trouble on checkout using a debit card, please try using it through Apple Pay, Google Pay or Shop Pay.
How do I track my order?
As soon as your order ships, we’ll send you an email titled: "A shipment from order #XXXX is on the way."
This email will include your tracking number and a link to follow your delivery.
Heads up: tracking might not update daily, especially for international orders. Once it lands in your local network, updates will be more frequent.
Why is tracking not updating on my ShopApp?
If you are tracking your order via the ShopApp, tracking updates will not frequently appear until your package clears local customs in your country.
Do I have to pay taxes / customs fees on my order?
Shipments to the EU are subject to import taxes / duties. Shipments to the US are subject to city and state specific tax.
Additional customs fees may be charged upon delivery to shipments outside of the UK.
Do you ship to P.O. boxes?
We can ship to P.O. Boxes in the US. However, please provide as much address info as possible to avoid delivery issues.
